Visa Policy: Australia |
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At, our vision is to transform the world’s access to international student education. As a certified recruitment agent, you’re a key component in helping us achieve that goal. 

To enable us to create a trusted marketplace which connects you and your students to institutions around the globe, we rely on that very thing being honoured by you – “trust”.

In participating in the marketplace, we trust you will do the right thing. You are responsible for acting within the following scope ( Framework):

  • (a) all applicable laws and regulations;
  • (b) our terms and conditions (available at;
  • (c) our Global Code of Conduct; and 
  • (d) all other policies and procedures we make available on the platform from time to time. 

As part of the Framework, in recognition of our contractual obligations and the expectations of our Institutions, this policy sets out the requirements for student visa applications in Australia.  


This policy applies to all recruitment agents, regardless of your location. 


A. Lodgement of Student Visas 

  1. All visas are to be lodged by with no exceptions.

B. No “immigration assistance” 

  • 1. Section 276 of the Migration Act 1958 (Cth) provides that you must not provide “immigration assistance” unless you are:
  • (a) a registered migration agent. A full list of registered migration agents is available on the Office of the Migration Agents Registration Authority (OMARA):;   
  • (b) a lawyer who holds an Australian legal practising certificate; or
  • (c) an exempt person, that is, someone who does not charge a fee to assist the student (such as a nominator, sponsor, close family member, parliamentarian, member of a diplomatic mission, consular post or international organisation). 
  • 2. A person provides “immigration assistance” if the person uses, or purports to use, knowledge of, or experience in, migration procedures to:
  • (a) prepare, or help to prepare, a visa application or other document;
  • (b) advise about a visa application or visa matter; or
  • (c) represent in or prepare for, proceedings before a court or review authority in relation to a visa matter. 
  • However, “immigration assistance” does not include:

  • (a) doing clerical working to prepare (or help prepare) an application or other document;
  • (b) providing translation or interpretation services; 
  • (c) advising another person that they may apply for a visa; or
  • (d) passing on information produced by a third person, without giving substantial comment on, or explanation of the information. 

  • 3. does not, and will not, provide “immigration assistance”. However we are responsible for:
  • (a) undertaking the clerical work to help you and your student prepare the application; and
  • (b) lodging the visa

  • 4. You must not provide “immigration assistance” to a student unless you meet the exceptions set out in (B)(1).   

C. Violation of this Policy 

  • 1. Not only do we trust you to do the right thing, but all other recruitment agents within the marketplace expect the same from you. Why? Because your actions have a direct impact on them. 
  • 2. If you violate this policy and lodge a student visa application in Australia without a lawful exception (as set out in Section C), the Institution may terminate its contract with  This means not only do you and your students lose out, but so do all other recruitment agents. 
  • 3. If you violate this policy and this is your first offence, may: 
  • (a) terminate your right to lodge student applications for an Institution or group of Institutions within Australia; and/or 
  • (b) suspend your access to the territory of Australia for a period of six (6) months. 
  • However, if you are in breach of any other terms within the Framework, we reserve the right to suspend or terminate your account indefinitely.
  • 4. may consider suspending your access to the territory of Australia on the platform for a shorter period than set out in (3)(b) above within its sole and absolute discretion and on a case-by-case basis. 
  • 5. If you violate this policy and this is your second offence, we shall suspend or terminate your account indefinitely. 
  • 6. We also remind you that is entitled to enforce its indemnity in clause 15 of your Terms and Conditions ( if you breach this Policy or any applicable laws and cause loss or damage.

D. Institution Policy

If any Australian Institution has:

  • (a) a contract with; and/or
  • (b) a policy notified to, 

that sets out the Institution’s requirements to the management of student visa applications, then, to the extent of any inconsistency, the Institution’s contract or policy shall prevail over this policy. 

F. References

Key legislation, regulation and codes that apply to the international education and training system in Australia are as follows:

The Education Services for Overseas Students Act 2000 (Cth): 

The Education Services for Overseas Students Regulations 2019 (Cth): 

The National Code of Practice for Providers of Education and Training to Overseas Students 2018: 

The Australia International Education and Training Agent Code of Ethics:

The Migration Act 1958 (Cth):